Refund Policy
Universal adviser has the right to terminate/withdraw their services without refund of service fee of the client on below terms.
We Build Trust
Refund Policy
Refund and Cancellation Policy:
- 1. Universal Adviser prioritises the confidentiality and privacy of our clients' personal information. We take reasonable measures to safeguard it from misuse, loss, unauthorised access, modification, or disclosure. Personal information of clients (and their families, where applicable) may be used and disclosed for the primary purpose for which it was collected, reasonably expected secondary purposes related to the primary purpose, and as permitted by relevant privacy laws. Generally, personal information may be disclosed for the following purposes:
- Conducting our business
- Providing and marketing our services
- Communicating with clients
- Managing and improving our services
Affiliation
- 2. Universal Adviser does not provide refunds for early termination of services under any circumstances. Refund percentages are calculated based on the full-service fee paid, exclusive of any outstanding balances. Clients are ineligible for refunds even if they fall within specified clauses or have not settled the entire full-service fee.
We (Universal Adviser) are not affiliated with any government or government agency for visas. We provide consultation, documentation, application filling, and concierge services for immigration/visas and instead of a service fee. It maintains www.universaladviser.com, a private website, which offers general information on issues related to immigration/visas. We are neither a legal firm nor provide any kind of legal service or suggestion to its users. By accessing our website, you agreed to use the provided reference purposes only and not as professional advice. We do not offer legal advice, opinions or recommendations to our users about their legal rights, remedies, defences, options or legal strategies.
- 3. Immigration announcements sometimes precede actual qualifications to ensure compliance with cap systems. Clients acknowledge and agree to this process to avoid last-minute rush and ensure preparedness according to immigration authority requirements. In cases where a client's profile becomes ineligible post-announcement, they may opt to transfer to alternative opportunities.
- 4. Universal Adviser maintains a strict policy against chargebacks. Clients found disputing valid credit card payments will be permanently blacklisted and prohibited from using our services. Outstanding fees and costs will be forwarded to collections, and unpaid debts may be reported to Credit Reporting Agencies if collection efforts fail.
- 5. Clients acknowledge that the total invoice amount includes Universal Adviser's consultation fee and applicable taxes. However, refunds are calculated solely on the consultation fee, with the tax component deemed non-refundable at any stage.
- 6. In the event of rejection by Immigration Authorities, Universal Adviser will process applicable refunds as stipulated in the agreement. Refunds will be issued within 15-30 working days upon submission of the Online Refund Claim Form, accompanied by a copy of the rejection letter from the Authority. Failure to include these documents will result in the inability to process a refund.
- 7. The company disclaims responsibility for delays caused by third-party services, and clients cannot claim refunds for service charges.
- 8. Universal Adviser does not refund fees or other amounts paid to Assessing Bodies, Immigration Authorities, or Embassy/Consulate/High Commission in the event of visa non-approval, rejection, or non-acceptance at any stage. Fees cover services rendered by Universal Adviser and do not include assessment or application fees.
- 9. Clients agree not to initiate chargebacks for payments made through online card services, including CC Avenue, except as outlined in the agreement and applicable legal procedures under the jurisdiction of Delhi.
- 10. Service Charges by Universal Adviser are based on company standards and are not negotiable after registration. Claims of overpricing post-registration will not be entertained, having been communicated to clients through various channels before registration.
- 11. Clients acknowledge that immigration processes may require proof of sufficient funds, varying by country and application category. Clients undertake to meet these requirements as specified by immigration authorities, with failure to do so not warranting refunds of service charges.
- 12. Any registrations with Universal Adviser predating this client declaration agreement are considered void unless otherwise confirmed in writing by Universal Adviser. No claims regarding services or fees associated with such registrations will be entertained.
Intellectual Property Rights
Universal Adviser holds the copyright of all content, layout, design, data, graphics, trademarks and logos under the www.universaladviser.com domain. The content is protected by Indian and international copyright laws. Universal Adviser will do its utmost to protect the rights of employees, customers, members and intellectual property rights.
Legal Firm And Choice Of Law
By using our website (www.universaladviser.com) and purchasing our services, you enter into a legal contract with Universal Adviser. This also means that you agreed the prevailing party in a civil lawsuit may be awarded reasonable attorney’s fees.
No refunds will be issued under the following circumstances:
- The client fails to attend an interview,
- Medicals are failed by the client or their family members included in the application
- Client fails to comply with Embassy or Consulate requirements,
- A genuine Police Clearance Certificate (less than 3 months old) is not provided,
- Sufficient settlement funds cannot be proven by the client or their family members,
- Client or family members have previously violated immigration laws
- Late submission of additional papers requested by the consulate.
- The client fails to achieve the required English language test score as advised by the Universal Adviser consultant,
- Client abandons their case within 3 months of registration,
- Non-communication with a consultant for 3 months constitutes abandonment.
- 13. Client acknowledges that fees paid to authorities or institutions are their responsibility and are not refundable by Universal Adviser in case of rejection.
- 14. Clients must provide all necessary documents and information within 30 days to enable Universal Adviser to proceed with their application. Failure to do so releases Universal Adviser from any obligation to refund advisory/consulting fees.
- 15. Clients must notify Universal Adviser of all communications received from our office within one week, in writing or by phone. Similarly, any direct communication with involved authorities must be reported to the Universal Adviser within one week. Failure to comply releases Universal Adviser from any obligation to refund secretarial charges.
- 16. Clients must attend all interviews as required by authorities at their own expense and comply promptly with all directives. Failure to do so releases Universal Adviser from any obligation to refund secretarial charges.
- 17. Universal Adviser disclaims liability for delays in processing due to errors in fee payment or mode of payment, which are the sole responsibility of the client.
- 18. Requests for additional documents may be required by case officers as per evolving procedural requirements, without guaranteeing a refund of service charges.
- 19. No refunds or transfers of Universal Adviser fees to third parties will be made if the client abandons their application or withdraws for any reason after signing up.
- 20. Clients must provide accurate information and documents as required by Universal Adviser and relevant authorities. Universal Adviser assumes no responsibility for adverse outcomes due to inaccurate, false, incomplete, or deficient information provided by the client, with no refunds applicable to consulting charges or fees paid to government organizations under such circumstances.
Universal Adviser reserves the right to terminate or withdraw services without refund if:
- The client fails to submit all documents within the stipulated time,
- The client engages in conduct detrimental to the company's reputation,
- Client fails to respond to communication attempts for over one month due to personal reasons,
- Universal Adviser reasonably suspects misuse or unauthorized use of services
- The client's behavior interferes with the consultant's ability to provide services.
- 21. Clients agree to fulfill all requirements set by assessing authorities and submit all requested documents, including originals when required. Failure to do so releases Universal Adviser from any obligation to refund.
- 22. Clients must settle all charges owed to government bodies, skills assessment bodies, and language testing organizations. These charges are non-refundable and non-adjustable by Universal Adviser, regardless of application outcome.
- 23. Clients must notify Universal Adviser of any changes in address, educational credentials, marital status, employment, children, or legal matters during application processing and until Permanent Residence Permit issuance. Failure to do so releases Universal Adviser from any obligation to refund advisory charges.
- 24. Clients must achieve minimum scores in acceptable language tests as required by Universal Adviser and authorities. Failure to achieve these scores forfeits any claim to refund of advisory/consulting/secretarial fees.
- 25. By signing or acknowledging our service agreement, clients waive the right to request refunds based on personal circumstances that may change during the application process. No refunds will be considered once services have commenced.
- 26. Clients must disclose all past or current criminal convictions, insolvency issues, or wrongdoing by themselves or dependents. Failure to disclose releases Universal Adviser from any obligation to refund.
- 27. Universal Adviser issues receipts for all payments collected but disclaims responsibility for any direct payments made.
- 28. Clients acknowledge standard waiting periods and timelines applicable to their visa class, dependent solely on the discretion of relevant offices or assessment bodies. Clients have no claim to refunds based on extended processing times.
- 29. Universal Adviser does not guarantee job placements or work opportunities following visa approval and relocation. No claims for refunds of consulting fees will be entertained on grounds of job assurance abroad.
- 30. In case of payment disputes related to signed Service Level Agreements, the client agrees not to claim a refund beyond the fees paid to Universal Adviser as advisory/consulting/secretarial charges.
- 31. Universal Adviser operates under Indian laws, with its registered office in Delhi. Disputes are subject to the exclusive jurisdiction of the courts in Delhi governed by Indian laws.
- 32. Force Majeure: Universal Adviser is not liable for failure or delay in performance due to circumstances beyond its control, including but not limited to strikes, acts of war, natural disasters, or pandemics. Efforts will be made to resume services promptly under such circumstances, with no refunds applicable for initiated services.
- 33. Chargebacks: Clients acknowledge that Universal Adviser incurs significant costs in providing services, regardless of application outcome. Clients agree not to initiate chargebacks for fees paid to Universal Adviser, except as provided in the agreement.
- 34. Clients understand and agree to the terms and conditions of our services upon signing or acknowledging this agreement.
Links
Our website (www.universaladviser.com) contains hyperlinks that may take you out of the website. These links are included on the website for your convenience. However, this does not mean any endorsement or approval by Universal Adviser and we cannot be held responsible or framed for any links to and from the website (www.universaladviser.com).
Refund Policy
1. Changes In Rules/Regulations/Laws
If the immigration law changes anytime you have signed this agreement, anytime during the processing of your application & due to this change of law, you are now ineligible to apply for Migration: Universal Adviser will refund 20% of the consultation charges paid by the client to Universal Adviser Migration Services.
2. Return Of Application
The client understands and accepts that Embassy/High Commission uses its discretion in processing the application as per the required skills else return the application with the refund of the visa fee. In case of return of the application by the Embassy/High Commission, Universal Adviser will refund 20% of the consultation charges paid to the company by the client.
3. Rejection Of Application
In case of rejection by the Embassy/High Commission, Universal Adviser will refund 30% of the consultation charges paid to Universal Adviser by the client.
The refund will be made within 90 working days after the client submits the Refund Form, Copy of the rejection letter, Copy of the rejection stamp on the passport and a copy of the Universal Adviser receipt.
Universal Adviser will provide no refund if the visa is rejected for any of the following reasons:
- 1. Failure of medicals by the client or his/her family members included in the application.
- 2. Failure to provide a genuine Police Clearance Certificate, which is not more than 3 months old.
- 3. Submission of fraudulent, forged/false or fabricated documents with your application.
- 4. Prior violation of any immigration or visa law by the client or any of his/her family members included in the application.
- 5. Late submission of any documents requested by the consulate at a later stage.
- 6. The client also understands and accepts that no refund will be given if the client withdraws/abandons his/her application or decides to drop out, due to any reason, during the preceding after s/he sign-ups. No claim will be paid if you withdraw your case/application for any personal reasons.
Universal Adviser will provide no refund (100% nonrefundable) for any of the following reasons:
- if a visa interview is requested by the Embassy/High Commission and the Candidate fails to attend.
- If the client fails to get the required score in IELTS to meet the eligibility criteria and as advised by the Universal Adviser consultant.
Responsible Use And Conduct
When you visit our website and access the information, you agree to use the information, resources, services, products or tools provided either directly or indirectly only as permitted by:
- (a) The terms of this User Agreement; and
- (b) Applicable laws, regulations and generally accepted online practices or guidelines.
- Providing access to online case-management tools.
Wherein, you understand that:
- 1. To access the resources on our website (www.universaladviser.com) you may be required to provide some personal information like name, contact number, work experience, etc. as per the registration process or as part of your ability to use the resources. You agree that any information provided is accurate, correct, and up to date.
- 2. When you access our resources, you are responsible for maintaining any login information that is confidential associated with your account on our resources. Accordingly, you are responsible for all activities that occur under your account/s.
- 3. Any access or attempts to access any of the resources by any means other than the ones we provide are strictly prohibited by Universal Adviser. You hereby agree not to access any of the resources through any unethical, automated or unconventional means.
- 4. Engaging in any activity that interferes with our resources (including the servers and/or networks) is strictly prohibited.
- 5. Any attempt to copy, duplicate, sell, reproduce, trade, or resell any of our resources is strictly prohibited.
- 6. You will be solely responsible for any damage, loss, or consequences that we may have to incur (directly or indirectly) due to any unauthorized activity by you, as explained above. This may also incur civil or criminal liability.
- 7. There are many open communication tools on the website, like public chat, reviews, product ratings, blog posts, service ratings. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. it is your responsibility to use these tools responsibly and ethically, as we do not monitor or pre-screen the content posted across the communication tools. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not post, share, upload, or otherwise distribute any content that:
- Is threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, illegal, or contains any type of suggestive, inappropriate, or explicit language;
- Violates on any trademark, trade secret, patent, copyright, or other proprietary rights of any party;
- Contains any type of unsolicited or unauthorized advertising;
- Impersonates any person or entity, including any www.universaladviser.com employees or representatives. We hold the right, at our sole discretion, to remove any content that is objectionable, harmful, inaccurate, and offensive or violates any third party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post or choose to post any such content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
- 8. We do not assume any liability for any content posted by you or any other third party users of our website. Any such content posted using any open communication tools on our website, provided it does not violates the copyrights or trademarks of any third party become the property of www.universaladviser.com, and we hold a perpetual, worldwide, royalty-free, and exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only applies to content posted via an open communication tool as described and does not refer to the information provided as part of the registration process, necessary to use our Resources. The information provided as part of the registration process is covered under our privacy policy.
- You agree to indemnify and hold harmless www.universaladviser.com and its parent company and affiliates, and their team members or employees, from and against all losses, expenses, damages and costs, including reasonable attorneys fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such an event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation Of Warranties
By using/accessing our website, you agree and understand that all Resources we provide areas available and we do not represent or warrant to you that:
- Our resources will meet your needs or requirements.
- The use of our Resources will be error-free, timely, uninterrupted, or secure.
- The information obtained from our resources will be accurate or reliable, and
- any defects in the operation or functionality of any Resources will be repaired or corrected.
Furthermore, you understand and agree that:
- v) You are solely responsible for any content downloaded or obtained (otherwise) that causes any damage to your computer or other devices or any loss of data incurred after downloading any such content.
Any information or advice, whether expressed, implied, written or oral, obtained by you from www.universaladviser.com or through any of the resources provided by the company creates any guarantee or warranty any condition of any kind, except for the ones outlined in this User Agreement.
Limitation Of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. www.universaladviser.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Copyrights/Trademarks
All content and materials available on www.universaladviser.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of www.universaladviser.com and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited unless specifically authorized by www.universaladviser.com.
Governing Law
This website (www.universaladviser.com) is controlled by Universal Adviser Migration Services Pvt. Ltd. and can be easily accessed all over the world. By accessing the website (www.universaladviser.com) you agree to the laws of India without any conflict, objection or disagreement.
Furthermore, any action to enforce this User Agreement shall be brought to the courts located in the same city, where the Corporate and Registered Office of the Website owner, i.e. Universal Adviser is located.
Guarantee
Universal Adviser (www.universaladviser.com) disclaims all types of warranties and conditions of any kind whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
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